Shipping Policy

At Caseverse, we aim to provide reliable and timely delivery of all orders. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased through our website.

1. Order Processing Time

  • Orders are processed within 1-2 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • Processing times may vary during peak seasons or due to unforeseen circumstances.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to accommodate your needs. Estimated delivery times depend on the selected shipping method and your location:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Express Shipping: Estimated delivery within 2-4 business days.

Please note that these are estimated times and are not guaranteed. Actual delivery times may vary based on the carrier's schedule and external factors such as weather conditions.

3. Shipping Costs

Shipping costs are calculated based on the weight of the package, the shipping method selected, and the delivery destination. Shipping fees will be displayed during checkout before you confirm your purchase.

4. International Shipping

We currently offer international shipping to selected countries. Please be aware of the following for international orders:

  • Customs and Duties: International shipments may be subject to import taxes, customs duties, and fees, which are the responsibility of the customer. These charges vary by country and are not included in the total purchase price.
  • Delivery Time: International shipping times vary depending on the destination. Standard international shipping can take 10-20 business days or more.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.

6. Shipping Address

Please ensure that your shipping address is accurate and complete. Caseverse is not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided by the customer.

7. Failed Delivery or Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the delivery, the customer will be responsible for any additional shipping costs to resend the package.

8. Lost or Damaged Packages

Caseverse is not liable for packages that are lost, stolen, or damaged in transit. However, if your package does not arrive or arrives damaged, please reach out to the shipping carrier with your tracking information for assistance. We will do our best to support you in resolving the issue with the carrier.

9. Shipping Restrictions

Some products may be subject to shipping restrictions based on your location or local regulations. If an item cannot be shipped to your destination, you will be notified during checkout.

10. Changes to Shipping Policy

Caseverse reserves the right to modify or update this Shipping Policy at any time without prior notice. Changes will be effective upon posting on our website.